Terms of Service

1.1 By creating an account, accessing, or using our Services, you represent and warrant that:

• You are at least 18 years of age or the age of majority in your jurisdiction;
• You have the legal capacity and authority to enter into this Agreement;
• If acting on behalf of a business entity, you have the authority to bind that entity to these Terms;
• Your use of the Services complies with all applicable laws and regulations.

1.2 These Terms apply to all users, including but not limited to studio owners, photographers, staff members, and any other individuals who access the Services.

1.3 We may modify these Terms at any time. Material changes will be communicated via email or in-app notification at least 30 days before they take effect. Your continued use of the Services after such changes constitutes acceptance of the modified Terms.

2.1 Snapflo is a cloud-based studio management platform built for photographers and content creators. It provides tools to run and grow a photography or creative business, including:

2.2 Certain features integrate with third-party services such as Google Calendar (for scheduling) and YouTube (for video publishing). Your use of those integrations is also subject to the respective third party's terms and policies.

2.3 We reserve the right to modify, update, suspend, or discontinue any aspect of the Services at any time. We will provide reasonable advance notice for changes that materially affect your use.

3.1 Account Creation: To access our Services, you must create an account by providing accurate, current, and complete information.

3.2 Account Responsibilities: You agree to:

• Maintain the accuracy of your account information at all times;
• Keep your login credentials secure and confidential;
• Not share your account with unauthorized users;
• Notify us immediately of any unauthorized access or security breach;
• Accept full responsibility for all activities conducted under your account.

3.3 Account Suspension or Termination: We reserve the right to suspend or terminate your account if we reasonably believe you have violated these Terms, engaged in fraudulent activity, or for any other reason at our sole discretion.

3.4 Effect of Termination: Upon termination, your right to access the Services will cease immediately. You may request a copy of your data within 30 days of termination, after which your data will be deleted in accordance with our Privacy Policy.

4.1 Optional Google Integrations: In addition to sign-in, Snapflo may request permission to access the following Google services when you choose to connect them:

• Google Calendar — to schedule and manage your shoots, events, and client appointments directly from Snapflo. We access your calendar only to create, update, or display events you initiate within the platform.
• YouTube — to publish or display video content linked to your Snapflo account, when you explicitly choose to connect your YouTube channel.

4.2 Scope of Access: Snapflo requests only the minimum permissions required to deliver the features you use. We do not access Google services in the background or for purposes beyond what is described in our Privacy Policy.

4.3 Revoking Google Access: You may disconnect your Google account at any time from your Snapflo account settings. You can also revoke Snapflo's access directly at myaccount.google.com/permissions. Revoking access will not delete your Snapflo account; it only disconnects the Google integration.

4.4 Compliance: Snapflo's use of information received from Google APIs complies with the Google API Services User Data Policy, including the Limited Use requirements.

5.1 Subscription Plans: Access to certain features requires a paid subscription. Details of available plans, features, and pricing are provided on our website and within the application.

5.2 Payment Terms:

• All fees are quoted in Indian Rupees (INR) unless otherwise specified;
• Payment is due at the beginning of each billing period;
• You authorize us to charge your provided payment method for all applicable fees;
• Subscription fees are non-refundable except as required by applicable law or as stated in our refund policy.

5.3 Automatic Renewal: Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date. You may cancel your subscription through your account settings or by contacting support.

5.4 Price Changes: We reserve the right to modify pricing with at least 30 days' advance notice. Price changes will apply to the next billing cycle following the notice period.

5.5 Taxes: You are responsible for all applicable taxes, including GST, VAT, or other transaction taxes. We will add applicable taxes to your invoice as required by law.

5.6 Late Payment: Failure to pay fees when due may result in suspension or termination of your access to the Services. We may charge interest on overdue amounts at the maximum rate permitted by law.

6.1 Prohibited Conduct: You agree NOT to:

• Violate any applicable local, national, or international laws or regulations;
• Infringe upon intellectual property rights of any party;
• Upload, transmit, or distribute malware, viruses, or harmful code;
• Attempt to gain unauthorized access to our systems, networks, or other users' accounts;
• Interfere with, disrupt, or overload the Services or associated infrastructure;
• Use the Services for any fraudulent, deceptive, or illegal purposes;
• Harvest, collect, or store personal information of other users without consent;
• Resell, sublicense, or commercially exploit the Services without authorization;
• Reverse engineer, decompile, or disassemble any part of the Services;
• Use automated systems (bots, scrapers) to access the Services without permission;
• Upload content that is defamatory, obscene, threatening, or violates third-party rights.

6.2 Enforcement: We reserve the right to investigate violations of this policy and take appropriate action, including suspending or terminating access to the Services, removing content, and reporting illegal activities to law enforcement.

7.1 Ownership: You retain all ownership rights to the data, content, photographs, and materials you upload to the Services ("Your Content"). We claim no ownership over Your Content.

7.2 License Grant: By uploading Your Content, you grant us a limited, non-exclusive, royalty-free license to host, store, copy, and display Your Content solely for the purpose of providing the Services to you. This license terminates when you delete Your Content or close your account.

7.3 Responsibility: You are solely responsible for:

• Ensuring you have the right to upload and use Your Content;
• Obtaining necessary consents from individuals featured in your photographs;
• Maintaining your own backups of Your Content;
• Ensuring Your Content does not violate any laws or third-party rights.

7.4 Data Processing: Our processing of your personal data is governed by our Privacy Policy, which includes details on how we handle Google API data.

8.1 Our Intellectual Property: The Services, including all software, source code, designs, graphics, user interfaces, logos, trademarks, and documentation, are owned by TrizenAI Technologies Private Limited and protected by intellectual property laws. You own your content; we own the platform.

8.2 Limited License: Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes.

8.3 Restrictions: You may not:

• Copy, modify, or create derivative works of the Services;
• Distribute, sell, license, or transfer the Services;
• Remove any proprietary notices or labels;
• Use our trademarks without prior written consent.

8.4 Feedback: Any feedback, suggestions, or ideas you provide about the Services may be used by us without obligation or compensation to you.

11.1 You agree to indemnify, defend, and hold harmless TrizenAI Technologies Private Limited and its officers, directors, employees, agents, licensors, and service providers from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or related to:

• Your use or misuse of the Services;
• Your violation of these Terms;
• Your violation of any third-party rights, including intellectual property or privacy rights;
• Your Content or your customers' data that you process using the Services;
• Any dispute between you and your customers or third parties.

11.2 We reserve the right to assume exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense of such claims.

12.1 Termination by You: You may stop using our Services and close your account at any time through your account settings or by contacting us at support@snapflo.studio. Termination does not entitle you to a refund of any prepaid fees.

12.2 Termination by Us: We may suspend or terminate your access to the Services immediately, without prior notice or liability, if:

• You breach any provision of these Terms;
• We are required to do so by law or a competent authority;
• We decide to discontinue the Services, with reasonable advance notice where possible.

12.3 Effect of Termination: Upon termination, your licence to use the Services ends immediately. Sections of these Terms that by their nature should survive termination (including Intellectual Property, Limitation of Liability, Indemnification, and Governing Law) will continue to apply.

13.1 Governing Law: These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Disputes shall be subject to the exclusive jurisdiction of courts in Chennai, Tamil Nadu, India.

13.2 Dispute Resolution:

• Informal Resolution: Before initiating formal proceedings, you agree to first contact us at support@snapflo.studio to attempt to resolve any dispute informally within 30 days.
• Arbitration: Any dispute that cannot be resolved informally shall be settled by binding arbitration in accordance with the Arbitration and Conciliation Act, 1996 of India.
• Jurisdiction: The arbitration shall take place in Chennai, Tamil Nadu, India, and the proceedings shall be conducted in English.

13.3 Class Action Waiver: You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

14.1 Entire Agreement: These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and us regarding the Services.

14.2 Severability: If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

14.3 Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

14.4 Assignment: You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

14.5 Force Majeure: We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, acts of war, terrorism, pandemics, or government actions.

14.6 Notices: We may provide notices to you via email to the address associated with your account or through the Services. You may provide notices to us at the contact information below.

We reserve the right to modify, update, or revise these Terms at any time. When we make material changes:

• We will update the "Last Updated" date at the top of this page;
• We will notify you via email or in-app notification at least 30 days before the changes take effect;
• We may require you to accept the updated Terms before continuing to use the Services.

Your continued use of the Services after the effective date of any changes constitutes your acceptance of the modified Terms.